FAQs

We specialize in:

• Printers (Brand New & Refurbished)
• Photocopiers (Black & White & Colour)
• Toners (Original & Compatible)
• Printer Spare Parts
• Office equipment accessories

We stock trusted brands like Kyocera, Ricoh, Konica Minolta, HP, Epson, Canon, and more.

Yes! We offer nationwide delivery across Kenya, including Nairobi, Mombasa, Kisumu, Eldoret, Nakuru, and other towns. We also offer same-day delivery within Nairobi for selected items.

We accept:

• MPesa (Paybill / Till Number)
• Bank Transfers
• Cash on Pick-up (in-store only)
• Other secure digital payment options as guided by our team.

We accept returns under the following conditions:

• Printers & Photocopiers: Return within 14 days of purchase.

• Toners & Consumables: Return within 48 hours.
  Items must be unused, in original packaging, and accompanied by proof of purchase.

See our full Returns & Refund Policy for more details.

Yes. Most products come with a manufacturer’s or store warranty. The duration and terms vary depending on the product. Please confirm warranty details with our team before purchase.

Yes, we provide on-site installation, setup, and basic training within Nairobi. For customers outside Nairobi, we offer phone/video support and setup guides.

Absolutely. Contact us via phone or email and we’ll provide a tailored quotation or pro forma invoice for your organization or business.

You can contact us through the following channels:

📍 Showroom Address:
Ramogi House, 2nd Floor, Room 210, Luthuli Avenue, Nairobi, Kenya

📞 Phone: +254 708 65 62 62
📧 Email: info@businessmachines.co.ke
🌐 Website: https://businessmachines.co.ke

You can also call or WhatsApp us directly for faster assistance.

Yes. You are welcome to visit our store and make purchases on-site. Our staff will assist you with product demos, selection, and any questions you have.

Our support team is available to help you choose the right machine based on:

• Volume of printing
• Colour vs black & white
• Office vs commercial use
• Budget

Contact us for free consultation or product recommendations.

Yes, we stock a wide range of printer spare parts, including drums, fuser units, rollers, developer units, and more. Reach out with your model details and we’ll help you find the exact part.

If you receive a defective or damaged product, contact us within 48 hours. We will arrange for an exchange or refund as per our return policy.